frequently asked questions!

QUESTION - I HAVE KIDS UNDER 8 THAT WANT TO PLAY LASERTAG, THEY HAVE PLAYED SOMETHING SIMILAR ELSEWHERE, ARE THEY ALLOWED TO JOIN IN?

ANSWER - BATTLEZONE IS NOT YOUR AVERAGE LASERTAG ARENA, WE HAVE A MORE MATURE THEME AND THE GUNS WE USE WEIGH NEARLY 2KG.  OUR MINIMUM AGE FOR A LASERTAG BIRTHDAY PARTY IS 8 YEARS, HOWEVER IF THERE ARE SOME KIDS INVITED THAT ARE IN THE SAME SCHOOL YEAR AS THE BIRTHDAY PERSON BUT NOT QUITE 8 THEMSELVES THIS IS PERMITTED.  same applies for family groups if they are turning 8 years old within that school year.

QUESTION - CAN YOU JUST TURN UP TO PLAY?

ANSWER - WE ARE OFTEN RUNNING SESSIONS THAT ARE FULL OR PRIVATE SESSIONS FOR BIRTHDAYS, STAG PARTIES ETC. PRE-BOOKING IS ESSENTIAL TO AVOID DISAPPOINTMENT, ALL OF OUR BOOKING IS ONLINE.  for smaller groups (3 or less) IT IS ESSENTIAL YOU BOOK alongside other people as we need a minimum of 4 people to properly run a session.  IF A SESSION IS BOOKED FOR LESS THAN 4 PEOPLE, WE WILL CONTACT YOU BEFOREHAND AND OFFER A DIFFERENT TIME/SESSION.

QUESTION - WHEN CAN WE BOOK TO PLAY?

ANSWER - ALL CURRENT AVAILABLE SESSIONS ARE BOOKING ONLINE VIA OUR 'BOOK ONLINE' PAGE.  FOR SESSIONS BEYOND THE CURRENT BOOKING DATES PLEASE CONTACT US.  WE ALSO OFFER BESPOKE SESSION TIMES AND DATES FOR SCHOOLS, LARGE GROUPS, CLUBS ETC.  PLEASE CONTACT US FOR MORE DETAILS.

QUESTION - CAN WE HAVE EXCLUSIVE USE FOR OUR GROUP OR PARTY?

ANSWER - ALL OF OUR GROUP/BIRTHDAY PARTY SESSIONS ARE NOW EXCLUSIVE USE!  A MINIMUM OF X10 PLAYERS APPLIES.  WE DO NOT OFFER EXCLUSIVE USE PAY 'N' PLAY SESSIONS. 

QUESTION - HOW LONG DOES EACH GAME LAST?

ANSWER - EACH INDIVIDUAL GAME IS AROUND 12 TO 15 MINUTES LONG DEPENDING ON THE GAME TYPE.  AT THE START OF EACH SESSION THERE IS A 10 MIN SAFETY BRIEFING AND INSTRUCTIONS, IN A 1 HOUR BOOKING THERE IS A MINIMUM OF 3 GAMES.    

QUESTION - HOW MANY PEOPLE CAN PLAY AT ONCE?

ANSWER - OUR ARENA CAN HOLD UP TO 18 PLAYERS AT A TIME.  IF YOU HAVE A LARGER GROUP THAN THIS WE DO OFFER LARGE GROUP BOOKINGS WHERE WE CAN SPLIT YOUR NUMBERS INTO MULTIPLE TEAMS AND RUN A ROUND ROBIN STYLE TOURNAMENT.  THE MAXIMUM CAPACITY FOR THIS IS UP TO 45 PEOPLE IN A 2 HOUR SESSION.

QUESTION - DO YOU HAVE ANYWHERE FOR PEOPLE TO SIT AND WAIT IF NOT PLAYING?

ANSWER - OUR RECEPTION AREA IS WELL STOCKED WITH TEA AND COFFEE, DRINKS AND SNACKS WITH SEATING FOR UP TO AROUND 20 PEOPLE TO COMFORTABLY SIT AND RELAX WHILE THE SOLDIERS ARE DOING THEIR THING.  WE HAVE A CCTV SCREEN OF THE ACTION GOING ON IN THE ARENA THAT YOU CAN VIEW.  FREE WIFI IS AVAILABLE, PLEASE ASK FOR THE CODE!

QUESTION - CAN YOU CATER FOR PERSONS WITH FOOD ALLERGIES/SPECIAL REQUIREMENTS?

ANSWER - ANYONE BOOKING A PARTY WITH FOOD WOULD NEED TO INFORM US before the start OF THE PARTY IF ANYONE REQUIRES VEGAN, VEGETARIAN OR GLUTEN free. 

QUESTION - I HAVE ANOTHER QUESTION THAT ISN'T LISTED HERE, HOW DO I GET THE ANSWERS I NEED?

ANSWER - SIMPLE!  SEND US A MESSAGE VIA OUR CONTACTS PAGE, OR SEND US A MESSAGE VIA OUR FACEBOOK page.  or call 01233 652649 during our advertised office hours!  

QUESTION - I HAVE MADE A BOOKING, BUT NOW WISH TO CANCEL/POSTPONE, WHAT HAPPENS TO MY PAYMENT?

ANSWER -  ALL PAYMENTS ARE NON-REFUNDABLE, WE WILL HOWEVER BE HAPPY TO TRANSFER YOUR DEPOSIT TO ANOTHER DATE, SUBJECT TO AVAILABILITY.  WE WILL ALSO BE HAPPY TO GIVE YOU THE VALUE OF THE DEPOSIT IN VOUCHERS TO USE WITHIN 12 MONTHS OF THE DATE OF CANCELLATION IF GIVEN AT LEAST 1 WEEKS NOTICE OF YOUR INTENT TO CANCEL.