frequently asked questions!
‚Äč

QUESTION - I HAVE KIDS UNDER 8 THAT WANT TO PLAY, THEY HAVE PLAYED SOMETHING SIMILAR ELSEWHERE, ARE THEY ALLOWED TO JOIN IN?

ANSWER - BATTLEZONE IS NOT YOUR AVERAGE LASER TAG ARENA, WE HAVE A MORE MATURE THEME AND THE GUNS WE USE WEIGH NEARLY 2KG.  OUR MINIMUM AGE FOR A BIRTHDAY PARTY IS 8 YEARS, HOWEVER IF THERE ARE SOME KIDS INVITED THAT ARE IN THE SAME SCHOOL YEAR AS THE BIRTHDAY PERSON BUT NOT QUITE 8 THEMSELVES THIS IS PERMITTED.  same applies for family groups if they are turning 8 years old within that school year.

QUESTION - CAN YOU JUST TURN UP TO PLAY?

ANSWER - WE ARE OFTEN RUNNING SESSIONS THAT ARE FULL OR PRIVATE SESSIONS FOR BIRTHDAYS, STAG PARTIES ETC. PRE-BOOKING IS HIGHLY RECOMMENDED TO AVOID DISAPPOINTMENT.  for smaller groups (3 or less) we will try to book you alongside other people as we need a minimum of 4 people to properly run a session.

QUESTION - WHEN CAN WE BOOK TO PLAY?

ANSWER - IF YOU ARE BOOKING A GROUP OR PARTY OF 10 OR MORE PERSONS YOU CAN BOOK ANY DAY OR TIME 10AM-10PM, SUBJECT TO AVAILABILITY!  WE OPERATE DROP IN PAY 'N' PLAY SESSIONS FOR ANY SIZE OF GROUP OR INDIVIDUALS TO JOIN IN.  THESE TIMES ARE SAT & SUN 10AM-6PM, WEDS, thurs & FRI 4PM-8PM DURING TERM TIMES.  DURING THE HOLIDAYS WE ARE OPEN 10AM-6PM 7 DAYS A WEEK.  PRE-BOOKING IS HIGHLY RECOMMENDED, SESSIONS ALWAYS START ON THE HOUR.

QUESTION - CAN WE HAVE EXCLUSIVE USE FOR OUR GROUP OR PARTY?

ANSWER - IF YOU BOOK A GROUP OR PARTY DURING OUR ADVERTISED DROP IN PAY 'N' PLAY TIMES AS STATED ABOVE YOU WILL BE REQUIRED TO BOOK AND PAY FOR A MINIMUM OF 16 IN ORDER TO HAVE GUARANTEED EXCLUSIVE USE OF THE ARENA.  IF YOU BOOK OUTSIDE OF THE PAY 'N' PLAY HOURS YOU WILL AUTOMATICALLY HAVE EXCLUSIVE USE FOR ALL PARTIES.  

QUESTION - HOW LONG DOES EACH GAME LAST?

ANSWER - EACH INDIVIDUAL GAME IS AROUND 15 MINUTES LONG.  BEFORE EACH SESSION THERE IS A 10 MIN SAFETY BRIEFING AND INSTRUCTION IN A 1 HOUR BOOKING THERE IS A MINIMUM OF 3 GAMES, OR 6 GAMES FOR A 2 HOUR BOOKING.    

QUESTION - HOW MANY PEOPLE CAN PLAY AT ONCE?

ANSWER - OUR ARENA CAN HOLD UP TO 18 PLAYERS AT A TIME.  IF YOU HAVE A LARGER GROUP THAN THIS WE CAN SPLIT YOUR NUMBERS INTO MULTIPLE TEAMS AND RUN A ROUND ROBIN STYLE TOURNAMENT.  THE MAXIMUM CAPACITY FOR THIS IS UP TO 36 PEOPLE PER 2 HOUR SESSION.

QUESTION - DO YOU HAVE ANYWHERE FOR PEOPLE TO SIT AND WAIT?

ANSWER - OUR RECEPTION AREA IS WELL STOCKED WITH TEA AND COFFEE, DRINKS AND SNACKS WITH SEATING FOR UP TO AROUND 20 PEOPLE TO COMFORTABLY SIT AND RELAX WHILE THE SOLDIERS ARE DOING THEIR THING.  WE HAVE A CCTV SCREEN OF THE ACTION GOING ON IN THE ARENA THAT YOU CAN VIEW.  FREE WIFI IS AVAILABLE, PLEASE ASK FOR THE CODE!

QUESTION - CAN YOU CATER FOR PERSONS WITH FOOD ALLERGIES/SPECIAL REQUIREMENTS?

ANSWER - ANYONE BOOKING A PARTY WITH FOOD WOULD NEED TO INFORM US before the start OF THE PARTY IF ANYONE REQUIRES VEGETARIAN OR GLUTEN free.  WE CAN order GLUTEN FREE PIZZA's FROM the domino's MENU.  we are currently unable to offer a vegan option.

QUESTION - I HAVE ANOTHER QUESTION THAT ISN'T LISTED HERE, HOW DO I GET THE ANSWERS I NEED?

ANSWER - SIMPLE!  SEND US A MESSAGE VIA OUR CONTACTS PAGE, OR SEND US A MESSAGE VIA OUR FACEBOOK page.  or call 01233 652649 during our advertised office hours!  

© 2019 BATTLEZONE ASHFORD